Our Approach & Counselling

You have a right to be heard. And helped.

You can tell your story, in your own words and narrative, about your lived experiences and how it’s impacted your present thinking, ability to feel, and ability to engage in decision making.

When one has an opportunity to tell your story in your own words, in a space that is safe, and without fear of judgment or condemnation, one is freed from the heaviness of holding it all in.  One can process the emotion: Shame. Guilt. Helplessness. Powerlessness. Sadness. Despair. Anger. Rage.

Speaking your truth may be terrifying, liberating, relieving, cathartic.

You may be uncomfortable or not even have the words. Especially if you are used to keeping it all in.

When you are ready to speak, reach out. Schedule a session to feel out this whole online counselling thing.

Your TherapyNow counsellors will meet you where you are at – whether you’re comfortable voicing your thoughts, feelings, and experiences – or uncomfortable because it might be your first time.

We will ask you to teach us first about how you’ve coped and survived because there is strength in that. And then we will ask you what you’d like from us, how best we could support you. We will not assume to know what is best for you. We will offer thoughts, guidance, tools, and support with credible training and experience to back it up.

TherapyNow counsellors have experience from one of the most exclusive and innovative Treatment Centres in South Africa. They are able to assist you with insight, compassion, and non-judgment.

Schedule a session to start your journey.

Read more about our Online Recovery Programme here




How Can You Trust TherapyNow Counsellors?




You may have some questions...

How do I start?

You've booked a session and it's absolutely normal to feel uncomfortable or apprehensive. You may even consider canceling last minute.

Give yourself credit for making a positive choice and getting support.

You will be invited to share what brings you to counselling. Your TherapyNow counsellors will guide the conversation to better understand your history, your present, and how you want your future to look.

Remember that this is a safe space.

Will anyone know I'm having counselling?

Learning to trust your TherapyNow counsellors and feeling comfortable is an essential part of the process of online counselling.

You have a right to privacy and your confidentiality will be maintained. This is also required for counsellors by the ethical board (HPCSA).

Only those you choose to share that with, will know.

Will you keep my secrets?


To create a safe online space your TherapyNow counsellor will keep all your secrets that you share with them, except in the event of safety concerns. In such an event, your counsellor will be honest with you and let you know what they are obligated to do.

Safety concerns are not any of your secrets EXCEPT:
If you are going to harm yourself or another human being.
The abuse of a minor or dependent adult.

How do I choose a Counsellor?

If you are asking yourself these questions,

  • "Who is this Counsellor?"
  • "Why should I trust them and my secrets?"
  • "Are they qualified to provide counselling to me or my loved one?"

Good for you! Please engage in the Bio provided for each counsellor to help you decide who to speak to.

Give your counsellor a chance and understand that you may need more than one session to "click".

Counselling is a challenging process and your counsellor is there to walk the journey with you - however difficult that may be.

Can I speak to my Counsellor anytime?

You can book sessions for any available slots - as many as you would like.

Counsellors may be available from as early as 06h00 or late as 20h00.

Your counsellor may also be willing to engage via WhatsApp messages.

You can work this out with your counsellor during your sessions.

How long/frequently will I need to see a Counsellor?

As your story and your process are unique to you, you will see your counsellor online for as long as you need to.

You may spend a long time or a short period working through various issues and stages, and only your individual process will set the pace.

You may also ask - How often should I see my counsellor?

Again, you will work out together with your counsellor. If you have a crisis, then it may be daily for a time. If you are managing well, then perhaps monthly.

Your TherapyNow counsellor will walk this journey with you.


TherapyNow's skilled and experienced online counsellors have an integrated approach and use therapies that are designed specifically to support your personal growth journey as an individual.

We may recommend additional counsellors or tools to assist you on your journey.


Information provided verbally in counselling sessions; written material in the form of psychology tools information handouts, video guides, or courseware designed to augment therapeutic effects.


How cognitive choices, such as meal decisions, influence nutrition, psychological health, and overall health and wellbeing. Providing professional support as needed.

Sleep hygiene routines

Strong sleep hygiene means having both a bedroom environment and daily routines that promote consistent, uninterrupted sleep.

Somatic therapies

Somatic therapies are body-centered modalities that facilitate the connection of mind, emotions and body for holistic healing.


Affirmations are positive reminders or statements that can be used to encourage and motivate yourself or others. Shifting away from negative thought patterns to encourage better self-talk conversations.


Mindfulness is the ability to be fully present in the moment - fully aware of where you are and what you're doing. Not being overly reactive or overwhelmed by what is happening around to you.

Exercise & physical movement

Exercise / yoga / dance / Pilates / martial arts etc. Physical movement helps re-energise the mind and body and provides an outlet and assists in regulating feelings.


Meditation is about focused attention and awareness. Observing your thoughts and feelings without judgement. Simply noting them for what they are. There are various techniques and assistive tools to help you gain clarity, a sense of calm and new perspective.


Journaling or writing counselling involves writing down your thoughts and feelings to give them a space to go and provide clarity around them.


Defining boundaries is a process of determining what behaviour you will accept from other people and what you will not. Boundaries show where one thing ends and another begins.


We look at your mental processes – thoughts, beliefs, habits of mind

We seek to understand your emotional state

Including any coping mechanisms you have in place – anything that affects your ability to self regulate.

We review your physical wellbeing

The need for medical attention, psychiatry, nutrition, sleep hygiene, breathing

We delve into your spiritual self

Your sense of self and where you fit into the world – your social circle, family, community etc

The state of Mental Health Worldwide

The World Health Organisation (WHO) has stated that globally mental health is in crisis. Mental well-being affects every area of life and almost everyone. Unfortunately, access to counselling is not always possible because of location, finance, shame, or time. That means you or someone close to you is suffering without access to care.

TherapyNow is here to bridge that gap. Offering accessible, affordable, and discreet online counselling.

Access to qualified and experienced counsellors.

All you need is an internet connection and a place you feel comfortable speaking in. That can literally be anywhere.

Mental Health In Numbers

Mental health and substance use disorders affect 13% of the world’s total population. That's billions of people.

During and post COVID 19, this has increased to around 59% of the world's population experiencing some kind of anxiety, depression or troubling mental health issue. The increase of substance and medication use as a means to cope has increased in parallel.

Most people are unable to access mental health care for various reasons - associated stigma, no access to trained professionals, or the location of help.

The numbers are staggering. Today, nearly 1 billion people live with a mental disorder and in low-income countries, more than 75% of people with the disorder do not receive treatment. Every year, close to 3 million people die due to substance abuse.  Every 40 seconds, a person dies by suicide. About 50% of mental health disorders start by the age of 14.

The growing negative productivity and economic impact is overwhelming and needs to be addressed.  Mental health cannot be seen as a silo because it is not just a health sector issue. Its impact percolates through every sector of a country’s economy.

Mental health care must be made available as widely and as easily as possible. (According to the WHO, every $1 invested in mental health yields a $4 return on investment.)

TherapyNow is available worldwide. Accessible. Affordable. Discreet.



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