Your Online Therapy Questions Answered Here

Let us know if there is anything not answered on this page

Everything Therapy & Therapist related

All TherapyNow Therapists are:

Qualified:

Degree; diploma; accredited course

Experienced:

You can check the level on the personal bio's

Bound by aĀ Code of Ethics

And to TherapyNow T&C's

You haveĀ Client Rights

If you are asking yourself these questions,

  • "Who is this Therapist?"
  • "Why should I trust them and my secrets?"
  • "Are they qualified to provide therapy to me or my loved one?"

Good for you! Please engage in the Bio provided for each Therapist to help you decide who to speak to.

Give your Therapist a chance and understand that you may need more than one session to "click".

Therapy is a challenging process and your Therapist is there to walk the journey with you - however difficult that may be.

You are able to search by qualification, field of interest or price.

As your story and your process is unique to you, you will see your Therapist for as long as you need to.

You may spend a long time or a short period working through various issues and stages, and only your individual process will set the pace.

You may also ask - How often should I see my Therapist?

Again, that you will work out together with your Therapist. If you have a crisis, then it may be daily for a time. If you are managing well, then perhaps monthly.

Your TherapyNow Therapist will walk this journey with you.

Usually a therapeutic process last anywhere between 3 months - 2 years.

You can book sessions for any available slots - as many as you would like.

Therapists may be available from as early as 06h00 or late as 20h00.

Your Therapist may also be willing to engage via WhatsApp messages.

You can work this out with your Therapist during your sessions.

You've booked a session and it's absolutely normal to feel uncomfortable or apprehensive. You may even consider cancelling last minute.

Give yourself credit for making a positive choice and getting support.

You will be invited to share what brings you to therapy. Your TherapyNow Therapist will guide the conversation to better understand your history, your present, and how you want your future to look.

Remember that this a a safe space.

Learning to trust your TherapyNow Therapist and feeling comfortable is an essential part of the process of therapy.

You have a right to privacy and your confidentiality will be maintained. This is also a required for a therapist by the ethical board (HPCSA).

Only those you to choose to share that with, will know.

Yes.

To create a safe space your TherapyNow Therapist will keep all your secrets that you share with them, except in the event of safety concerns. In such an event, your Therapist will be honest with you and let you know what they are obligated to do.

Safety concerns are not any of your secrets EXCEPT:
If you are going to harm yourself or another human being.
The abuse of a minor or dependent adult.

TherapyNow can assist and support you with almost any issue you may be facing.

What ever it is that you are struggling with, it is helpful to speak to someone about it.

We have a pool of resources to draw from and will refer you into our network of experts if required.

Please run through a brief list of potential issuesĀ here

You can book individual sessions or a 1 month structured package.

You can book sessions for any available slots - as many as you would like.

Therapists may be available from as early as 06h00 or late as 20h00.

Your Therapist may also be willing to engage via WhatsApp messages.

You can work this out with your Therapist during your sessions.

Yes it does.

Studies have shown that you reap the same benefits as in-room sessions.

Read more here.

FAQ's on Online Therapy

Online therapy is a way to communicate with a mental health professional via an internet platform like a phone or computer. This can include: messaging, live chat, phone calls, or video chat.

Online therapists are qualified mental health professionals, and most provide similar treatments online as they do in-person.

Studies have shown that the benefits of online therapy are the same as in-room therapy.

Almost anyone.

At TherapyNow:

  • We carefully listen to your story without judgement
  • We listen to what you are saying and what you are not saying
  • We work through each issue, with you, as it comes up
  • We work with you to shift what you want to change
  • We do not assume, we simply offer support, guidance & tools

The Therapist will help you gain new perspective and receive support.

The exception to the above is individuals with suicidal ideation, serious mental illness, or psychosis. They should see a Psychiatrist in person immediately or seek emergency help. (Numbers here)

 

Online or virtual therapy is extremely effective for many types of mental health concerns.

Studies have shown that online therapy is as effective as in person therapy.

Online therapy holds many further benefits as it is more accessible, discreet, convenient and affordable.

Yes, most definitely.

All your conversations are between yourself and your Therapist. Your Therapist is bound by a code of ethics and may not share your issues without your permission.

Full confidentiality is upheld unless there are safety concerns. In such a case, your Therapist will be honest with you and let you know what they are obligated to do.

Safety concerns are not any of your secrets EXCEPT:
If you are going to harm yourself or another human being.
The abuse of a minor or dependent adult.

Virtual therapy is also discreet as no one will know you are in therapy unless you let them know. There is no chance of running into someone you know in a waiting room or having to cover up your whereabouts.

 

Making a Booking or Purchasing a Product

Click on the 'Schedule A Session' link at the top right of the page or on one of the buttons on the page.

You will be directed to a bookings page.

Select your general availability in days and times and you will be given specific options after that.

Make your selection, go through the payment process, and you will receive your confirmation via email.

Mentally prepare for your session and embrace the process.

The selection may already be full for that particular Therapist.

Please try another time or date.

YouTube - 8 minutes

Please remember that this must be done a minimum of 24 hours before your appointment.

Please LOG IN to your account to view your bookings.

Select the appointment that you wish to reschedule.

Choose an alternative date or time.

Confirm.

The original appointment will have been replaced with your new selection.

Please remember that this must be done a minimum of 24 hours before your appointment.

Please LOG IN to your account to view your bookings.

Select the appointment that you wish to cancel.

Confirm the cancellation.

The original appointment will have been cancelled.

When making your booking, and after choosing your date and time, please choose the repeat booking option.

You will be able to choose different days and times to schedule your multiple sessions at the same time.

Proceed to checkout and receive an email confirming your booking.

General & Information

Usually not. Only Therapists who have private practice numbers are covered by medical aid.

Not all TherapyNow Therapists have a private practice number and this will be reflected on their bio.

Have a look at our comprehensiveĀ Resources page here

or

Subscribe to our monthly newsletter here

Have a look at our comprehensiveĀ Resources page here

or

Subscribe to our monthly newsletter here

or

Subscribe to our social feeds

Youtube

Join our Communities:

Relapse Prevention

 

Most definitely.

Mental health wellness is proven to help employees to:

  • feel supported and valued
  • be more productive - less "off days"
  • be happier
  • get results

Plus TherapyNow is discreet, affordable and accessible anywhere.

Please read more about Corporate Employee Wellness here

Contact us to have a conversation around what you need (email)

Our Approach & Therapists

You have a right to be heard. And helped.

You can tell your story, in your own words and narrative, about your lived experiences and how it’s impacted your present thinking, ability to feel, and ability to engage in decision making.

When one has an opportunity to tell your story in your own words, in a space that is safe, and without fear of judgment or condemnation, one is freed from the heaviness of holding it all in. Ā One can process the emotion: Shame. Guilt. Helplessness. Powerlessness. Sadness. Despair. Anger. Rage.

Speaking your truth may be terrifying, liberating, relieving, cathartic.

You may be uncomfortable or not even have the words. Especially if you are used to keeping it all in.

When you are ready to speak, reach out. Schedule a session to feel out this whole therapy thing.

Your TherapyNow Therapist will meet you where you are at – whether you’re comfortable voicing your thoughts, feelings and experiences – or uncomfortable because it might be your first time.

We will ask you to teach us first about how you’ve coped and survived, because there is strength in that. And then we will ask you what you’d like from us, how best we could support you. We will not assume to know what is best for you. We will offer thoughts, guidance, tools and support with credible training and experience to back it up.

TherapyNow Therapists have experience from one of the most exclusive and innovative Treatment Centres in South Africa. (Recovery Direct). They are able to assist you with insight, compassion and non-judgement.

Schedule your counselling sessions online to start your journey. You can read more about our Online Recovery Outpatient Programme here.

DISCREET

AFFORDABLE

ACCESSIBLE ANYWHERE

TherapyNow's skilled and experienced Therapists have an integrated approach and use therapies that are designed specifically to support your personal growth journey as an individual.

We may recommend additional therapists or tools to assist you on your journey.

Psychoeducation

Information provided verbally in therapy sessions; written material in the form of psychology tools information handouts, video guides, or courseware designed to augment therapeutic effects.

Nutrition

How cognitive choices, such as meal decisions, influence nutrition, psychological health, and overall health and wellbeing. Providing professional support as needed.

Sleep hygiene routines

StrongĀ sleep hygieneĀ means having both a bedroom environment and daily routines that promote consistent, uninterrupted sleep.

Somatic therapies

Somatic therapies are body-centered modalities that facilitate the connection of mind, emotions and body for holistic healing.

Affirmations

Affirmations are positive reminders or statements that can be used to encourage and motivate yourself or others. Shifting away from negative thought patterns to encourage better self-talk conversations.

Mindfulness

Mindfulness is the ability to be fully present in the moment - fully aware of where you are and what you're doing. Not being overly reactive or overwhelmed by what is happening around to you.

Exercise & physical movement

Exercise / yoga / dance / Pilates / martial arts etc. Physical movement helps re-energise the mind and body and provides an outlet and assists in regulating feelings.

Meditation

Meditation is about focused attention and awareness. Observing your thoughts and feelings without judgement. Simply noting them for what they are. There are various techniques and assistive tools to help you gain clarity, a sense of calm and new perspective.

Journaling

Journaling or writing therapy involves writing down your thoughts and feelings to give them a space to go and provide clarity around them.

Boundaries

DefiningĀ boundaries is a process of determining what behaviour you will accept from other people and what you will not. Boundaries show where one thing ends and another begins.

THE MIND DOES NOT EXIST IN ISOLATION

We look at your mental processes ā€“ thoughts, beliefs, habits of mind

We seek to understand your emotional state

Including any coping mechanisms you have in place ā€“ anything that affects your abilityĀ to self regulate.

We review your physical wellbeing

The need for medical attention, psychiatry, nutrition, sleep hygiene, breathing

We delve into your spiritual self

Your sense of self and where you fit into the world ā€“ your social circle, family, community etc